FAQ

FAQ2021-09-13T12:22:03-05:00
What are your hours?2023-07-27T03:52:31-05:00

We are open Monday- Friday 8 am-5 PM. We are closed Saturday & Sunday.

Where are you located?2023-07-27T03:56:57-05:00

We are located just off Hwy 10 in Elk River

11063 173RD AVE NW, ELK RIVER MN 55330

What are my payment options?2023-07-27T03:57:07-05:00

We accept the following:

Cash
Checks EFT (electronic funds transfer)
All Major Debit cards
All Major Credit cards

 

Do You Offer a Warranty?2023-07-27T03:57:33-05:00

Yes! We offer a lifetime warranty on all paint & body repairs to the original owner. We do not offer a lifetime warranty on rust repairs, due to the nature of the recurring rust.

Do you offer rental car assistance?2023-07-27T03:57:38-05:00

If you have been involved in a collision or just have minor damage. Deano’s can check on rental car availability, set up the rental with you and your insurance or the other party’s insurance. We will coordinate the rental to be on site when you drop off your vehicle for repairs! Let us do the work for you!

 

Do you offer free loaner vehicles?2023-07-27T03:58:10-05:00

Yes, we have a large fleet of free loaner vehicles for our collision customers. Loaner vehicles are scheduled by availability.

 

Do you charge for estimates?2023-07-27T03:58:59-05:00

No, estimates are free!

Do I need an appointment for an estimate?2023-07-27T03:59:23-05:00

Yes, we make booking an estimate easy with us! Use the “book appointment link” on our website to find the next available appointment. If you prefer we can always book appointments over the phone or by text @ 763-441-4646.

Do you work on all makes & models?2023-07-27T03:59:24-05:00

Yes, as a matter of fact we are a certified collision repair center for most major brands!

 

Do you work with all insurance companies?2023-07-27T03:59:33-05:00

We believe that having damage to your vehicle can be a major headache. Let our staff take the stress out of dealing with insurance companies. Deano’s works with all insurance companies and takes all available measures to have a smooth seamless repair process for you!

 

How long have you been in business?2023-07-27T03:59:42-05:00

Deano’s Collision was founded in Elk River in 1984 by Thomas & Cheryl Wistrom. Deano’s has since grown to be the area’s longest established collision repair facility in Elk River!

2021-03-11T21:46:40-06:00

What are aftermarket or alternative parts?

They are new replacement parts that are manufactured by someone other than the vehicle manufacture referred to as OE or OEM such as bumper cover, hood, fenders, lights. Equivalent comparisons would be parts form NAPA, Car Quest.

 

Do I need more than one estimate?

No, you are only required to get one estimate unless your policy states otherwise. The most insurance company will accept the estimate from Cope Collision Center and then they will review the estimate. If you have an estimate from your insurance company, just provide it to Cope Collision Center and our team will make sure that everything is taken care of.

 

Do I have the right to choose the repair shop?

Yes, It is your vehicle and you have to authorize repairs.

 

Do I have to pay my deductible?

Yes, that is the contract that you have with your insurance company.

 

How do I get a rental vehicle?

Your insurance company will have to be notified and then they will set up the rental for you. Or the staff at Cope Collision Center will assist you.

 

How long will repairs take?

After your vehicle has been estimated the estimator will be able to tell you how many days that Cope Collision Center will need your vehicle based on the damage on the repair estimate. The day to repair could change after the vehicle is torn down.

 

Is there a warranty on the repairs done at Cope Collision Center?

Yes, you will be given a limited lifetime warranty on all repairs that are done at Cope Collision Center when you pick up your vehicle.

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